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Ask in English, ગુજરાતી or हिन्दी. Every answer gives the steps and the screen to do them on — and, at the counter, the key to press.
Browse by topic
- At the counter13 questions
- Bills & customers16 questions
- Catalogue & labels14 questions
- Stock5 questions
- Buying & karigars10 questions
- Offers & prices4 questions
- Online store15 questions
- Marketplaces5 questions
- Reports & GST returns7 questions
- Shop settings & GST17 questions
- Team & sign-in6 questions
- Printers & devices6 questions
- Connections, domain & backups15 questions
- Starting on VASAH2 questions
Questions
A good place to start
- How do I return an item at the counter?At the counter
- How do I print barcode labels?Catalogue & labels
- How do I send fabric to a karigar?Buying & karigars
- How do I use my own domain?Connections, domain & backups
- Why are messages not reaching customers?Connections, domain & backups
- How do I export to Tally?Reports & GST returns
- Is GST 5% or 18% on this kurta?Shop settings & GST
- Can I keep billing without internet?At the counter
Every answer
All 135 answers, by topic
At the counter
- How do I bill fast with the keyboard?
- How do I open the register?
- How do I close the day and print the Z report?
- How do I hold a bill while the customer tries something?
- How do I return an item at the counter?
- How do I reprint a bill?
- Why can't I take ₹2 lakh in cash?
- When do I need the customer's PAN?
- Can I keep billing without internet?
- How do I take a UPI payment?
- How do I take a card payment?
- How do I switch the counter to Gujarati?
- How do I lock the counter when I step away?
Bills & customers
- Where do I find an old bill?
- How do I cancel a bill?
- How do I issue a credit note?
- How do I give goods on approval?
- How do I sell a gift voucher?
- How do I track agent commission?
- How much udhaar is outstanding?
- How do I record a customer's payment?
- How do I send a customer statement?
- A customer asked us to delete their data — what do I do?
- How do I merge two customer records?
- How do I send an offer to customers?
- Who agreed to receive offers?
- How do I approve a retailer's trade account?
- A customer asked for a size we don't have — where do I note it?
- How do I tell customers when their piece arrives?
Catalogue & labels
- How do I add a new design?
- How do I add pieces quickly?
- How do I add sizes to a style?
- Where do I add a new size scale or colour?
- How do I add photos?
- Why is my style not on the website?
- How do I set an online price?
- How do I import my item list from Excel?
- How do I upload photos in bulk?
- How do I enter opening stock?
- How do I print barcode labels?
- How do I print labels for a new purchase?
- What must a garment label declare?
- How do I write a product description in Gujarati?
Stock
- How do I check stock of a design in all shops?
- How do I move stock to another shop?
- How do I do a stock count?
- How do I write off damaged pieces?
- What is dead stock and what should I do with it?
Buying & karigars
- How do I add a supplier?
- How do I make a purchase order?
- How do I enter a supplier bill?
- How is freight added to cost?
- Why was this supplier bill refused?
- How do I return goods to a supplier?
- How much do I owe suppliers?
- How do I pay a supplier?
- How do I send fabric to a karigar?
- How much do I owe a karigar?
Offers & prices
- How do I make a discount scheme?
- Will this scheme apply as I expect?
- How do I give wholesale prices to a retailer?
- How do I make coupon codes?
Online store
- Where are new online orders?
- How do I ship an order?
- How do I mark an order delivered?
- How do I handle a return from the website?
- How do I approve reviews?
- When are customers asked for a review?
- How do I change the home page banner?
- How do I make a collection?
- Where do I set delivery charges and COD limits?
- Which PIN codes do we deliver to?
- Can customers order without an account?
- How do I create the privacy and returns pages?
- Where do I see complaints?
- How long do I have to answer a complaint?
- How many visitors became buyers?
Marketplaces
- How do I record a Meesho order?
- How do I update stock on marketplaces?
- How do I list my designs on Amazon?
- How do I reconcile a Flipkart payout?
- How do I connect Flipkart or Amazon live?
Reports & GST returns
- Where are my sales reports?
- Which items sell best?
- How do I export to Tally?
- Where is my GSTR-1?
- How do I mark GSTR-1 as filed?
- How do I see staff performance?
- What did we sell today, in my words?
Shop settings & GST
- Where do I enter my GSTIN?
- Why does my bill show IGST instead of CGST + SGST?
- Where do I put my UPI ID?
- How do I add a second shop or godown?
- How do I add a counter?
- Why can't I delete a location?
- How do I change my bill number prefix?
- Can I restart numbering at 1?
- Where do I check the GST rate for an HSN code?
- Is GST 5% or 18% on this kurta?
- Do my prices include GST?
- How many days do customers get to return?
- Can I allow exchange only?
- How do I switch on loyalty points?
- How do I get a daily WhatsApp summary?
- Can staff bill an item that shows zero stock?
- What is the manager approval threshold?
Team & sign-in
- How do I add a new staff member?
- Why can't my cashier see the dashboard?
- How do I reset someone's password?
- How do I turn on two-factor?
- Who changed this price?
- How do I let Vasah support look at my shop?
Printers & devices
- How do I set up the receipt printer?
- Why does the counter say “No bridge”?
- How do I print a test page?
- My labels print sideways — what do I do?
- How do I connect the label printer?
- How do I open the cash drawer without a sale?
Connections, domain & backups
- How do I connect WhatsApp?
- Why are messages not reaching customers?
- Which WhatsApp templates are approved?
- Why doesn't the sign-in code arrive?
- Where do customer WhatsApp replies go?
- How do I connect Razorpay?
- Why does the website only offer cash on delivery?
- How do I connect the Pine Labs card machine?
- How do I turn on e-invoicing?
- How do I add an AI key?
- How do I use my own domain?
- When was the last backup?
- How do I download a backup?
- What plan am I on and what does it include?
- Why can't I change settings — “subscription lapsed”?
Starting on VASAH
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