How do I merge two customer records?

Quick answerIn 2 steps

  1. Sales → Customers → “Possible duplicates” lists profiles with the same name.

  2. Open the one to keep, press “Merge into…”, type the duplicate's mobile and press Merge — bills, store credit and consents move over. It cannot be undone.

WhereSales → Customers in the back office

Also asked as

  • “duplicate customer”
  • “same customer twice”