A customer asked us to delete their data — what do I do?

Quick answerIn 3 steps

1. 1

   A request from the website lands in Sales → Data requests: press “Answer…”, then “Erase and tell them”.

2. 2

   Asked in person? Open the customer and press Erase. It is refused while they owe the shop money — settle that first.

3. 3

   Name, contact and preferences are erased; tax invoices stay, no longer linked to them.