Handle a customer's data request (export, erase, withdraw consent)

Step by step

Do it step by step

1. 1
   Step 1:

   Open Sales → Data requests. Each request shows Answer by — 7 days from when it was asked.
2. 2
   Step 2:

   Press Answer…. The box says what to do for a copy, a correction, an erasure or stopping offers.
3. 3
   Step 3:

   A copy: on the customer's page press DPDP export, send it to them, then Mark done and tell them.
4. 4
   Step 4:

   Erase is refused while they owe money. Erase and tell them removes their details; tax invoices stay, unlinked.
5. 5
   Step 5:

   The shopper is told on WhatsApp. Asked in person? Use the customer's page: Erase, or Withdraw all marketing consent.