How do I issue a credit note?

Quick answerIn 3 steps

For goods coming back at the counter, press F7: the return prints its credit note.
Otherwise, in Sales → Invoices open the bill and press “Credit note…”: choose the pieces and the reason.
Every credit note is listed in Sales → Credit notes.

F7The keyPress it at the counter

WhereSales → Credit notes in the back office

Learn it properlyIssue a credit noteGoods came back, or the price was cut after the sale — GST is reversed in proportion.Open the lesson →

Also asked as

“refund as a credit note”
“return after GST filing”