How do I reset someone's password?

Quick answerIn 3 steps

  1. Open Settings → Users and press “Reset pwd” on their row. They are signed out everywhere at once.

  2. Give them the temporary password shown once; they choose their own when they next sign in.

  3. Or they can do it themselves: “Forgot your password?” on the back-office sign-in sends a code to their mobile.

WhereSettings → Users in the back office

Also asked as

  • “staff forgot password”
  • “cashier cannot sign in”