Why doesn't the sign-in code arrive?
A code needs WhatsApp live with an approved Authentication template on the “Sign-in code” row (Settings → Connections → Message templates) — or SMS with the DLT text and its template id.
Until then the website shows “Order with us directly” and guests can still order; staff sign in with their password.
SMS codes that never come: the text on DLT is not exactly VASAH's — register it again.
WhereSettings → Connections in the back office
Learn it properlyWhen sign-in codes do not arriveNo channel yet, staff told to use the password, DLT text mismatch.Open the lesson →
Setting up this connectionSign-in codes (OTP)Shoppers sign in to your website, and staff to the counter, with a one-time code on WhatsApp — or by SMS.The setup course →About this connection →
Also asked as
- “OTP not received”
- “customer cannot sign in to the website”