Sign-in codes (OTP) · Lesson 4 of 4
When sign-in codes do not arrive
સાઇન-ઇન કોડ ન આવે ત્યારેजब साइन-इन कोड न आए
No channel yet, staff told to use the password, DLT text mismatch.
- Back office
- 5 steps
Step by step
Do it step by step
- Step 1:
The website shows “Order with us directly” instead of a mobile box: nothing can carry a code yet. Map the Sign-in code template (or finish DLT); guests can still order meanwhile.
- Step 2:
At the counter: “Sign-in by OTP needs SMS or WhatsApp, and neither is connected yet. Sign in with your password.” Finish the WhatsApp course; staff use passwords until then.
- Step 3:
“SMS is connected, but neither the OTP's DLT template ID nor a WhatsApp OTP template is in the template map yet.”: map the WhatsApp template, or add the DLT template id under OTP.
- Step 4:
Codes by SMS never arrive: the text on DLT is not exactly VASAH's. A new trade name or code validity changes the text — register it again.
- Step 5:
“Too many OTP requests. Please wait 15 minutes.”: one number can ask for 5 codes in 15 minutes. Wait, then try once.
Picture card
Print the picture card
The steps and their keys in English, ગુજરાતી and हिन्दी, on one A4 page. It prints well in black and white.
Printing this page always prints its card.
Questions people ask about this
Still stuck?
Ask your question in your own words, or write to us. [email protected]