Why are messages not reaching customers?
Open Settings → Connections → WhatsApp & SMS → “Recent messages” and press Refresh. The red line under Result is the reason.
“simulated” means nothing was sent: set Mode to “MSG91 — live”. A message with no template, or one Meta has not approved, cannot go — fix it in “Message templates”.
Press “Test connection” to read what MSG91 and Meta say about each template.
WhereSettings → Connections in the back office
Learn it properlyWhen WhatsApp messages do not arriveEach message VASAH shows, what it means and what to do.Open the lesson →
Setting up this connectionWhatsApp and SMS through MSG91Send bills, order updates, sign-in codes and your daily summary from your own WhatsApp Business number — and SMS if you need it.The setup course →About this connection →
Also asked as
- “WhatsApp bill not received”
- “customer did not get the message”