How do I handle a return from the website?

Quick answerIn 3 steps

1. 1

   Open Online store → Returns and Approve or Reject the request — the customer is told each time.

2. 2

   Mark “Pickup scheduled”, then “Parcel received” when it reaches you.

3. 3

   Press “Inspect & refund…”: choose Restock or Damaged bin for each piece, then “Accept & refund” — a credit note refunds them.