Approve or decline a return request

Step by step

Do it step by step

1. 1
   Step 1:

   Open Online store → Returns. New requests show as requested, with the reason.
2. 2
   Step 2:

   Press Approve — the customer is told.
3. 3
   Step 3:

   Or press Reject, write the Reason (sent to the customer) and press Reject.
4. 4
   Step 4:

   Pickup booked with the courier? Press Pickup scheduled.
5. 5
   Step 5:

   A customer rang instead? Raise a return makes the request for them.