Receive a return, inspect, restock or mark damaged, refund

Step by step

Do it step by step

1. 1
   Step 1:

   The parcel is in? Press Parcel received, then Inspect & refund… (Inspect & exchange… for an exchange).
2. 2
   Step 2:

   Set Accept qty for each piece, and Disposition: Restock or Damaged bin.
3. 3
   Step 3:

   Pick Refund by. Store credit only if the customer asked for it.
4. 4
   Step 4:

   UPI or bank transfer: pay first, then type the UTR / UPI reference. Cash on delivery is paid back this way.
5. 5
   Step 5:

   Press Accept & refund. A credit note records it.