How long do I have to answer a complaint?

Quick answerIn 3 steps

Acknowledge within 48 hours — taking it in VASAH gives the customer a complaint number at once.
Answer within the days set in Settings → Business & GST → Grievance officer → “Reply within (days)” — 30 at most.
The Complaints screen shows each answer-due time, and your daily summary flags any not acknowledged.

WhereOnline store → Complaints in the back office

Learn it properlyHandle a complaint on time (acknowledge, wait, answer)Registering a complaint acknowledges it; the answer is due by the date the shop promised.Open the lesson →

Also asked as

“complaint deadline”
“grievance response time”