Online manager · Lesson 23 of 28
Handle a complaint on time (acknowledge, wait, answer)
ફરિયાદ સમયસર સંભાળો (સ્વીકાર, રાહ, જવાબ)शिकायत समय पर निपटाएँ (स्वीकार, इंतज़ार, जवाब)
Registering a complaint acknowledges it; the answer is due by the date the shop promised.
- Back office
- 5 steps
Step by step
Do it step by step
- Step 1:
Open Online store → Complaints. Open puts the closest to late first; Answer due says it in words — in 3 days, 6 hours late.
- Step 2:
A complaint is acknowledged the moment it is registered — its number is the receipt, and it is sent to the customer on WhatsApp.
- Step 3:
Need something from them? Type it under Or ask the customer for something and press Waiting for the customer — the clock stops.
- Step 4:
They replied? Press The customer has replied — start the clock again.
- Step 5:
Write what was done under Answer the complaint and press Answer & tell the customer. Close it when it is settled.
Quick check
Check yourself
Question 1 of 1
You need a photo from the customer. Which button stops the clock?
Tap the answer you think is right.
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Picture card
Print the picture card
The steps and their keys in English, ગુજરાતી and हिन्दी, on one A4 page. It prints well in black and white.
Printing this page always prints its card.
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