Can I allow exchange only?

Quick answerIn 2 steps

Yes: in Settings → Counter & policies → Returns & receipts, switch on “Exchange only” and Save.
A piece brought back is then exchanged or kept as store credit; only a faulty one is refunded. Your bills and Returns page say the same.

WhereSettings → Counter & policies in the back office

Learn it properlySet the return window and exchange-only ruleHow many days a customer has, and whether money ever goes back.Open the lesson →

Also asked as

“no cash refunds”
“exchange only, no refund”