How do I return an item at the counter?
Press F7. Return / Exchange opens.
Type the bill number, scan the receipt's QR, or type the customer's mobile. Paper bill lost? Find its number in Sales → Invoices, by customer or date.
Pick the piece and the reason, then exchange it or refund by store credit, cash or UPI. Your return days and exchange-only rule still apply.
F7The keyPress it at the counter
WhereThe counter (POS)
Also asked as
- “customer returns a garment without the bill”
- “How do I take a return without the bill?”
- “exchange a size”