Answer a customer in the WhatsApp inbox inside 24 hours

Step by step

Do it step by step

1. 1
   Step 1:

   Open WhatsApp inbox. Open lists the chats; a red number is messages not yet read. Nothing here yet? The owner pastes the address shown under Settings → Connections → WhatsApp & SMS into MSG91.
2. 2
   Step 2:

   Click a chat. The badge says the time left — 5 hours left to reply — and below the chat are their bills, money owed, orders and open complaints.
3. 3
   Step 3:

   Type the reply as you would say it at the counter and press Send — or Ctrl+Enter. Never ask for a card number, PIN or OTP.

   Press Ctrl+Enter
4. 4
   Step 4:

   Settled? Press Mark done — the chat moves to Done.
5. 5
   Step 5:

   No time left? The chat says Cannot type to this customer just now — send an approved message instead, as the next lesson shows.