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Online manager · Lesson 17 of 28

Send an approved message after 24 hours

24 કલાક પછી મંજૂર મેસેજ મોકલો24 घंटे बाद मंज़ूर मैसेज भेजें

When the customer last wrote more than 24 hours ago, WhatsApp takes only a message Meta approved — with every value filled in.

  • Back office
  • 5 steps

Step by step

Do it step by step

  1. Step 1:

    Open the chat in WhatsApp inbox. It says Cannot type to this customer just now: more than 24 hours have passed since they wrote.

  2. Step 2:

    Under Approved message, choose the kind — Order shipped, Invoice sent… If it is about an order, a bill or a complaint, pick which one in the box below it.

  3. Step 3:

    The boxes fill in what the shop knows — their first name, the shop, the number. Type what is still blank, like Courier and tracking number: it will not send with a gap.

  4. Step 4:

    A message that sells needs their agreement to offers: for anyone else it shows needs their agreement to offers and cannot be chosen.

  5. Step 5:

    Press Send the approved message. It says Queued for WhatsApp and joins the chat. Not connected yet? It is only written in the chat — the screen says so.

Picture card

Print the picture card

The steps and their keys in English, ગુજરાતી and हिन्दी, on one A4 page. It prints well in black and white.

Printing this page always prints its card.