When customers' replies do not come in

Step by step

Do it step by step

1. 1
   Step 1:

   The inbox says “Nothing here yet” although customers have written: MSG91 is not passing replies to VASAH. Press “Copy the address” under Settings → Connections → WhatsApp & SMS and paste it again into your number's inbound webhook in MSG91.
2. 2
   Step 2:

   Replies stopped after someone pressed “Make a new one”: the old address no longer works. Copy the new address from the same screen into MSG91.
3. 3
   Step 3:

   “Cannot type to this customer just now. More than 24 hours have passed since they wrote…”: choose one under “Approved message”, fill every box and press “Send the approved message” — or wait for them to write.
4. 4
   Step 4:

   “…has nothing open with us, and has not agreed to offers — so there is no message we may send. Wait for them to write.”: nothing can go until the customer writes again.
5. 5
   Step 5:

   The owner asks Vasah on WhatsApp and gets “AI is not set up yet — add the Anthropic key in Settings → Connections → AI catalog help.”: save the key in Settings → Connections → AI catalog help.

   On this screen: Back office › Settings › Connections