Customers' WhatsApp replies · Lesson 1 of 4
Get ready for customers' replies
ગ્રાહકોના જવાબ માટે તૈયારીग्राहकों के जवाब की तैयारी
What the inbox does, and the 24-hour rule WhatsApp sets.
- Back office
- 4 steps
Step by step
Do it step by step
- Step 1:
Finish the WhatsApp and SMS course first: Mode “MSG91 — live”, auth key and number saved.
- Step 2:
Customers' replies land in “WhatsApp inbox” with their bills and orders beside them. Only the owner or a store manager can switch this on; cashiers and online managers can answer.
- Step 3:
WhatsApp's rule: you may type freely for 24 hours after the customer's last message. After that, only an approved template can go.
- Step 4:
Messages from the owner's daily-summary number are answered by Ask Vasah, once an Anthropic key is saved (course: Ask Vasah).
Picture card
Print the picture card
The steps and their keys in English, ગુજરાતી and हिन्दी, on one A4 page. It prints well in black and white.
Printing this page always prints its card.
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