Cancel a bill the same day with a reason

Step by step

Do it step by step

1. 1
   Step 1:

   Open Sales → Invoices and click the bill.
2. 2
   Step 2:

   Press Cancel invoice, write the reason — it is audited — and press Cancel invoice again.
3. 3
   Step 3:

   The stock goes back on the shelf, and any store credit, voucher or points used are given back.
4. 4
   Step 4:

   At the counter it is Ctrl+P, find the bill, press Cancel — a cashier needs your PIN for it.

   On this screen: Counter › Billing screen

   Press Ctrl+P
5. 5
   Step 5:

   Refused? A bill from another day, one with a credit note, or one in a filed month gets a credit note instead.