Switch on WhatsApp: key, number and templates

Step by step

Do it step by step

1. 1
   Step 1:

   Open Settings → Connections and pick “WhatsApp & SMS”. Set Mode to “MSG91 — live”.
2. 2
   Step 2:

   Copy your auth key from your MSG91 account and paste it in “Auth key”.
3. 3
   Step 3:

   Type the number in “WhatsApp number (with 91)”: 91 and the 10 digits. For SMS, also fill “SMS sender ID (DLT header)”.
4. 4
   Step 4:

   Press Save at the bottom. “Message templates” now lists what Meta has approved on your number.
5. 5
   Step 5:

   In “Message templates”, pick the approved template for each message — Sign-in code, Counter bill (sent automatically), Order placed, Order shipped. “Show all” lists the rest.
6. 6
   Step 6:

   For SMS: register each SMS text on DLT — “Sign-in code by SMS — the text to register with DLT” shows the sign-in one word for word. Then, in “Advanced — the raw template map”, add each approved id as "dltTeId" inside its message, e.g. "OTP": {"dltTeId": "…"}.