Get ready for WhatsApp: MSG91, Meta and DLT

Step by step

Do it step by step

1. 1
   Step 1:

   Create an MSG91 account at msg91.com with the shop's email and the owner's mobile, and finish its KYC.
2. 2
   Step 2:

   Choose the number customers will get messages from. It must not be on the WhatsApp or WhatsApp Business app on any phone — take it off the app first.
3. 3
   Step 3:

   In MSG91, open WhatsApp and add that number. This is where Meta checks your business; it can take some days, so start early.
4. 4
   Step 4:

   In MSG91 → WhatsApp → Templates, create a template for each message and send it to Meta. Sign-in codes go in the Authentication category, offers in Marketing, everything else in Utility.
5. 5
   Step 5:

   SMS is optional. For it, register on a DLT portal first: your business, a sender ID of up to 11 letters, and the exact text of each SMS. WhatsApp needs no DLT.
6. 6
   Step 6:

   Check Settings → Business & GST → Contact: the Email must receive mail, because Meta and MSG91 write to it.

   On this screen: Back office › Settings › Business & GST