Grace and lock: when a payment is missed

Step by step

Do it step by step

1. 1
   Step 1:

   “The trial has ended. Changes stop in … days unless a plan is chosen.” — or “A payment is overdue…”, “The last payment did not come through…”: these are the grace days. Subscribe or pay before they run out.
2. 2
   Step 2:

   “The subscription has lapsed. Renew it to make changes; selling continues meanwhile.”: changes to settings, users, prices, the website and the catalogue wait, but the counter, online orders and returns keep working. Subscribe again to unlock.
3. 3
   Step 3:

   “The … plan allows … users; this shop already has …. Move to … for more.”: you have reached a plan limit — choose a bigger plan.
4. 4
   Step 4:

   Checkout does not open — “Checkout could not open; try again in a moment”: allow pop-ups for the site and try again.
5. 5
   Step 5:

   “Vasah has suspended this shop. Selling continues; to make changes again, write to Vasah support.”