When Razorpay payments fail

Step by step

Do it step by step

1. 1
   Step 1:

   Settings shows “No payment keys — the website takes cash on delivery only”: Mode is Simulated or a key is missing. Choose “Razorpay — live”, paste both keys and Save.
2. 2
   Step 2:

   Test connection shows Razorpay's own error: the Key ID and Key secret are not from the same key. Copy both again from one live key — never mix test and live keys.
3. 3
   Step 3:

   “Simulated payments are active. Payments succeed unless the card number ends in 0000.”: Mode is still Simulated — no real money moves.
4. 4
   Step 4:

   Your daily summary says “online payment(s) could not be confirmed today — check them in Razorpay and confirm or refund the order”: a customer paid but the word never came back. Check the payment in Razorpay, then confirm or refund that order — and set the payment.captured webhook and its secret.
5. 5
   Step 5:

   An order cancelled before Razorpay's word arrived keeps the money: refund it yourself in Razorpay's dashboard.