When a marketplace order goes wrong

Step by step

Do it step by step

1. 1
   Step 1:

   “Flipkart did not return an access token — check the app id and secret” or “Amazon did not return an access token — check the client id, secret and refresh token”: copy the details again.

   On this screen: Back office › Settings › Marketplaces
2. 2
   Step 2:

   An order says “no listing for … — map it under Marketplaces → Listings”: link that SKU in Listings, then record or accept the order.
3. 3
   Step 3:

   “Amazon Business order — record it by hand with the buyer's GSTIN from Amazon's invoice”: use “Record an order” and fill the Buyer GSTIN.
4. 4
   Step 4:

   Your daily summary says “Marketplace sync had … problem(s) today”: open Marketplaces → Orders — orders needing attention are marked, and the marketplace's card in Settings → Marketplaces shows the last error.
5. 5
   Step 5:

   “… stock update(s) were not accepted by …”: check those items in Marketplaces → Listings.

   On this screen: Back office › Marketplaces › Listings