e-Invoice and e-way bill · Lesson 4 of 4

When an e-invoice is refused

ઈ-ઇન્વૉઇસ ન બને ત્યારેजब ई-इनवॉइस न बने

B2B only, the 24-hour cancel, the IRN before the e-way bill.

Step by step

Do it step by step

Step 1:
“Cannot generate e-invoice: …” lists every problem — for example “the buyer has no GSTIN on this invoice — e-invoices are for B2B bills only”, or a line that “needs a 6-digit HSN code”. Fix each, then try again.
Step 2:
“IRP sign-in failed: …”: a portal detail or the public key is wrong, or live details are used with the sandbox address.
On this screen: Back office › Settings › Connections
Step 3:
“IRP rejected the request: …”: the portal's own reason. Correct the bill or the customer and try again.
Step 4:
“An IRN can only be cancelled within 24 hours of generation — issue a credit note instead”.
Step 5:
“Generate the e-invoice (IRN) first — the e-way bill is issued against it”. Made the e-way bill on the portal already? Under “E-way bill…” enter its 12-digit number and press Record.
Step 6:
Test connection says “E-invoicing is not enabled…”: Mode is Off. Choose “NIC IRP — live” in Settings → Connections.
On this screen: Back office › Settings › Connections

Picture card

The steps and their keys in English, ગુજરાતી and हिन्दी, on one A4 page. It prints well in black and white.

Printing this page always prints its card.

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