Card machine (Pine Labs) · Lesson 4 of 4

When the card machine does not answer

કાર્ડ મશીન જવાબ ન આપે ત્યારેजब कार्ड मशीन जवाब न दे

No terminal mapped, refused details, time out — and the manual way.

Step by step

Do it step by step

Step 1:
“Card machine: No card terminal mapped — add the machine's serial under Settings → Connections → Card machine”: this counter is not in the terminal map. Add it in Settings → Connections → Card machine.
Step 2:
“Pine Labs rejected the credentials: …”: a detail from Pine Labs is wrong — copy all four again.
Step 3:
“Card machine did not accept the amount: …”: the machine is off, offline or busy. Check it and press Send again — or take the card by hand.
On this screen: Counter › Billing screen
Step 4:
“Timed out waiting for the card — the charge was cancelled; push again or enter manually”: nobody tapped in time. Send again, or key it on the machine.
On this screen: Counter › Billing screen
Step 5:
No “Send … to card machine” button: Mode is Manual, or the counter is offline. Key the amount on the machine, then type the last 4 digits and the approval code from its slip — the bill is still recorded as card.
On this screen: Counter › Billing screen

Picture card

The steps and their keys in English, ગુજરાતી and हिन्दी, on one A4 page. It prints well in black and white.

Printing this page always prints its card.

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